This policy explains how subscriptions to Kabool Hai are billed, cancelled and refunded. It applies to every plan bought in the Kabool Hai app or on this website from Warisoft Technologies Private Limited. All amounts are in Indian Rupees (INR).
What you are buying
A Kabool Hai subscription is a digital service. It unlocks features inside the app — such as seeing who liked your profile, advanced filters and profile boosts — for the period of the plan you choose. Nothing physical is shipped. Access is granted to your account as soon as the payment succeeds, so the service is delivered immediately and in full at the start of each billing period.
Automatic renewal
Subscriptions renew automatically at the end of each billing period — every 1, 3, 6 or 12 months, depending on the plan — using the payment method you authorised, until you cancel. The renewal amount is the plan price shown on our plans page at the time of renewal. We will tell you in advance if a price changes.
How to cancel
You can cancel at any time from Profile → Subscription in the Kabool Hai app, or by emailing warisoft@kaboolhai.in from your registered email address. There is no cancellation fee.
Cancelling stops future renewals only. You keep your premium features until the end of the period you have already paid for, and are not charged again after that. Cancelling on the first day of a 12-month plan means you keep premium for the remaining 12 months. You can see the exact date your access ends under Profile → Subscription.
When we refund
We refund in full, no questions asked, in any of these cases:
- Duplicate payment — you were charged more than once for the same subscription period.
- Money taken but access not granted — the payment left your account but the plan was not activated, and we cannot activate it for you.
- Charged after cancellation — a renewal was taken after you had already cancelled.
- Incorrect amount — you were charged more than the advertised price of the plan you selected.
If you were charged for a renewal you did not intend, contact us within 7 days of the charge and we will refund it, provided the premium features have not been substantially used in that period.
When we do not refund
Because access is delivered immediately, we do not normally refund a billing period that has already begun and been used — for example if you change your mind partway through a plan, or if you did not find a match. Nor do we refund where an account has been suspended or removed for breaching our Terms & Conditions.
Kabool Hai helps you find and contact prospective matches. We cannot and do not guarantee a match, a response, or a marriage, and no refund is due on that basis.
How to request a refund
Email warisoft@kaboolhai.in from the email address on your account. Please include:
- the mobile number registered to your Kabool Hai account,
- the date and amount of the payment, and
- the reason for the request.
How long a refund takes
We acknowledge every refund request within 2 working days and decide it within 5 working days. Approved refunds are sent to the original payment method and generally appear within 5 to 7 working days, though the exact time depends on your bank or card issuer. Refunds are always returned to the original payment method — we cannot refund to a different card, account or wallet.
Failed and pending payments
If a payment fails, no subscription is created and any amount debited is reversed automatically by your bank, usually within 5 to 7 working days. If a payment shows as debited but your plan has not activated within an hour, contact us and we will either activate the plan or refund the amount.
Questions
If anything here is unclear, or you disagree with a decision we have made, write to warisoft@kaboolhai.in and a person will review it. Full contact details are on our Contact page.